1. Refund Eligibility
At Thinker, we strive to deliver premium digital content. Because our ebooks are digital and access is granted online immediately upon verification, refunds are handled under very specific circumstances.
2. Cases Where Refunds May Be Granted
We may issue a refund in the following exceptional situations:
- Duplicate Payments: You accidentally paid more than once for the same ebook using our UPI system.
- Technical Issues: You encounter severe technical issues that prevent you from accessing the ebook, and our support team cannot resolve the problem within a reasonable timeframe.
3. Cases Where Refunds Are Not Available
As a general rule, we do not offer refunds in the following scenarios:
- You have already been granted access to the ebook and there is no technical issue.
- You changed your mind after making the purchase.
- You do not agree with or like the content of the ebook.
- Your account was suspended due to a violation of our Terms & Conditions.
4. Payment Verification Issues
If your payment is successful via UPI but you face issues with verification:
- Incorrect Transaction IDs: Submitting a wrong transaction ID will result in a rejected verification. However, your money is not lost. Contact our support team with a screenshot of your successful payment and the correct transaction ID to have your access granted manually.
- Failed Payments: If money is deducted from your bank account but the UPI payment failed on your banking app's end, this issue is generally resolved automatically by your bank within 3-5 business days. We do not have access to these funds and cannot process refunds for failed bank transfers.
5. Refund Request Process
To request a refund for an eligible reason, please contact our support team within 7 days of the transaction. You must include:
- Your registered email address.
- The UPI Transaction ID of the purchase.
- A clear explanation of why you are requesting a refund.
6. Refund Processing Time
Once we approve a refund request, we will initiate the refund to your original method of payment (UPI). The credit will generally reflect in your account within 5-7 business days, depending on your bank's processing times.
7. Contact Information
If you need assistance with a refund or payment issue, please reach out to our premium support team.